Frequently asked questions
Get the answers you need.
General Questions
What services do you offer?
We offer a full suite of marketing, branding, and web development services, including graphic design, branding design/redesign, website design/redesign, social media content creation, SEO, reporting, custom prints, and so much more!
What pricing options do you offer?
One-Time Projects: We provide flat-rate pricing for branding and website design/redesign projects. A 50% deposit is required to begin work.
Monthly Memberships: We offer Website Management & Development and Marketing Memberships that cover ongoing support, design, development, strategy, and content creation. Clients can upgrade, downgrade, pause, or cancel anytime but must do so at least 24 hours before their renewal date to avoid charges.
How does onboarding work?
Our onboarding process is simple and efficient to ensure a smooth start. Once you choose a one-time project or monthly membership, we’ll schedule a kickoff call to discuss your goals, brand vision, and specific requirements. You’ll receive a detailed onboarding form to provide any necessary content, logins, or assets. For monthly members, we’ll also set up your strategy meetings and reporting schedule. Once we have everything we need, we’ll begin work immediately, keeping you updated throughout the process with clear communication and progress updates.
What industries do you specialize in?
We work with a variety of industries, including e-commerce, real estate, construction, technology, beauty, fitness, restaurants, and more. Our strategies are customized to suit your industry’s specific needs.
What makes you different from other agencies?
BRXTN MKTG offers flexible, scalable marketing solutions built around your goals. With no long-term contracts, unlimited revisions, and reliable one-on-one support, you get consistent quality across branding, design, marketing, and web development — without the agency fluff.
Do you offer custom solutions, or is everything package-based?
Both! You can choose from structured one-time project bundles or a custom-tailored monthly membership that meets your business’s ongoing needs.
Are there any refunds?
Due to the high-quality nature of our work, refunds will not be issued after the first week of service. Additionally, no refunds will be provided for any completed work.
What happens if I’m not satisfied with the results?
For one-time projects, we work closely with you through the revision process to ensure your satisfaction. For monthly memberships, you can pause or cancel anytime if the service no longer meets your needs.
What do I need to do to get started?
For branding projects, we need details about your business vision, color preferences, and inspirations. For website projects, we need content, images, branding assets, and any existing website logins (if applicable).
Branding Bundles
What’s included in a BRXTN MKTG Branding Bundle?
Each Branding Bundle is designed to help you build a consistent, memorable brand identity. Depending on your selected tier, your bundle may include a custom logo suite, brand color palette, typography selection, brand strategy session, and a complete visual identity guide. Higher-tier bundles can also include social media branding, business card or print designs, and brand messaging templates for a polished, professional presence across all platforms.
How is a Branding Bundle different from just getting a logo?
A logo is just one part of your brand. A BRXTN MKTG Branding Bundle goes deeper — it defines your visual language, brand voice, and overall customer impression. You’ll walk away with not just a logo, but a complete identity system that ensures your brand looks and feels consistent everywhere — online, in print, and across marketing channels.
How long does it take to complete the branding process?
Most branding projects are completed in 2–3 weeks, depending on the bundle and number of deliverables. The process includes a brand discovery session, concept design phase, refinement round, and final delivery. We prioritize a balance of speed and quality — making sure your brand is not just beautiful, but strategically aligned with your business goals.
Can I provide input or feedback during the branding process?
Absolutely. Collaboration is key to creating a brand that truly represents your business. You’ll have multiple opportunities to review concepts, share feedback, and request revisions during the process. Our creative team guides you through every step — from concept selection to final approval — ensuring the finished brand feels authentic, professional, and unique to your vision.
What will I receive at the end of my Branding Bundle?
Upon completion, you’ll receive a comprehensive brand package that includes your final logo files in multiple formats (print, digital, transparent, etc.), along with your brand style guide and any additional assets outlined in your bundle. These deliverables make it easy to maintain consistency across your website, social media, and marketing materials — whether you’re working with us or another creative partner in the future.
Website Bundles
What’s included in a BRXTN MKTG website bundle?
Each website bundle includes a fully custom-built WordPress website, SEO optimization, and core business integrations. Depending on your bundle tier, you’ll also receive services such as branding design, content creation, Google Analytics setup, email capture and automation, and ongoing maintenance. Every site is built for speed, security, and mobile responsiveness, ensuring your business looks professional on every device.
How long does it take to launch my website?
Timelines vary based on the bundle and project scope, but most BRXTN MKTG websites are designed, developed, and launched within 2–4 weeks. We use a streamlined process that includes a kickoff call, design approval, and final revisions to ensure your site goes live quickly—without sacrificing quality or brand consistency.
Do I need to provide my own content and images?
You can, but you don’t have to. If you already have brand assets, copy, or product photos, we’ll integrate them. Otherwise, our creative team can provide professional copywriting, stock imagery, and custom graphics as part of your chosen bundle. The goal is to deliver a website that’s launch-ready, even if you’re starting from scratch.
What happens after my website is launched?
Once your website is live, you’ll receive training on how to manage and update your site, plus 30 days of post-launch support for edits and adjustments. You can also upgrade to a monthly care plan, where BRXTN MKTG handles site updates, security monitoring, performance optimization, and ongoing SEO so your site stays healthy and continues to grow with your business.
Do I need my own hosting and domain name?
If you already have hosting and a domain, we’ll connect your new site to them. If not, BRXTN MKTG can set up hosting and domain registration for you through our trusted partner, Namecheap, as part of your bundle. Our team ensures everything—from DNS setup to SSL certificates—is properly configured for a smooth launch and secure performance.
Website Management
What’s included in a BRXTN MKTG Website Management Membership?
Each Website Management Membership includes ongoing maintenance, updates, and performance monitoring to keep your website running smoothly. Depending on your plan, this may include plugin and theme updates, security scans, backup management, speed optimization, technical support, and monthly performance reports. Some tiers also include minor content edits, SEO upkeep, and priority support for faster turnaround.
Why do I need a Website Management Membership if my site is already built?
Websites require consistent care to stay secure, fast, and up to date. Without regular maintenance, sites can become vulnerable to security breaches, performance slowdowns, or broken features. BRXTN MKTG’s management memberships ensure your website remains optimized, secure, and aligned with your brand goals — so you can focus on running your business while we handle the tech.
How often will my website be updated or checked?
Your site is monitored daily and updated weekly or monthly, depending on your membership level. We perform regular security and performance checks, and our team addresses any issues proactively before they become problems. You’ll also receive monthly reports detailing updates, uptime stats, and any improvements made to keep your website performing at its best.
Can I request content or design changes through my membership?
Yes — each plan includes a set number of content or design revisions per month, such as text edits, image swaps, or new page sections. Higher-tier memberships include expanded edit allowances or on-demand creative support, making it easy to keep your site fresh without extra fees. If a request falls outside your plan’s scope, we’ll provide a quick custom quote before making changes.
What happens if my website goes down or gets hacked?
You’re fully covered. BRXTN MKTG provides daily backups, advanced security monitoring, and immediate recovery support in the rare event of downtime or a breach. Our team acts fast to restore functionality, remove threats, and secure your site — ensuring minimal disruption and peace of mind.
Marketing Memberships
What is included in a BRXTN MKTG Marketing Membership?
Each Marketing Membership provides ongoing monthly marketing support designed to help your business grow consistently. Depending on your membership tier, services may include social media management, content creation, email marketing, paid ad management, SEO, and brand strategy. Every plan also includes performance reporting and monthly strategy sessions to keep your campaigns aligned with your goals.
How is a Marketing Membership different from a one-time marketing service?
One-time services are great for short-term goals, but Marketing Memberships are built for sustainable growth. You get continuous campaign management, data-driven optimization, and priority access to our marketing team every month. This ensures your brand stays active, visible, and ahead of the curve — without the hassle of hiring an in-house team.
How long do I need to commit to a membership?
All memberships are offered on a month-to-month basis with no long-term contract required. We believe in earning your business through consistent performance and measurable results, not binding agreements. However, clients who commit to 3- or 6-month terms often see stronger growth and qualify for exclusive discounts or bonus services.
Can I upgrade or adjust my membership as my business grows?
Absolutely. BRXTN MKTG memberships are designed to grow with your business. You can upgrade, pause, or adjust your plan at any time to match your current marketing goals. Whether you’re launching a new product or scaling your brand presence, our team will help you choose the right strategy and service mix to match your stage of growth.
How do I know if a Marketing Membership is right for me?
If you’re looking for consistent brand growth, ongoing content, and a dedicated marketing team without the cost of hiring in-house, a BRXTN MKTG Marketing Membership is the perfect fit. It’s ideal for entrepreneurs, startups, and established businesses that want to maintain momentum, increase visibility, and turn marketing into a predictable growth system.
Frequently asked questions
Get the answers you need.
General Questions
What services do you offer?
We offer a full suite of marketing, branding, and web development services, including graphic design, branding design/redesign, website design/redesign, social media content creation, SEO, reporting, custom prints, and so much more!
What pricing options do you offer?
One-Time Projects: We provide flat-rate pricing for branding and website design/redesign projects. A 50% deposit is required to begin work.
Monthly Memberships: We offer Website Management & Development and Marketing Memberships that cover ongoing support, design, development, strategy, and content creation. Clients can upgrade, downgrade, pause, or cancel anytime but must do so at least 24 hours before their renewal date to avoid charges.
How does onboarding work?
Our onboarding process is simple and efficient to ensure a smooth start. Once you choose a one-time project or monthly membership, we’ll schedule a kickoff call to discuss your goals, brand vision, and specific requirements. You’ll receive a detailed onboarding form to provide any necessary content, logins, or assets. For monthly members, we’ll also set up your strategy meetings and reporting schedule. Once we have everything we need, we’ll begin work immediately, keeping you updated throughout the process with clear communication and progress updates.
What industries do you specialize in?
We work with a variety of industries, including e-commerce, real estate, construction, technology, beauty, fitness, restaurants, and more. Our strategies are customized to suit your industry’s specific needs.
What makes you different from other agencies?
We offer flexible, scalable services tailored to your needs. With no long-term contracts, unlimited revisions, and a dedicated support team, we ensure quality and consistency across branding, design, marketing, and development.
Do you offer custom solutions, or is everything package-based?
We offer both! You can choose from structured one-time project bundles or a custom-tailored monthly membership that meets your business’s ongoing needs.
Are there any refunds?
Due to the high-quality nature of our work, refunds will not be issued after the first week of service. Additionally, no refunds will be provided for any completed work.
What happens if I’m not satisfied with the results?
For one-time projects, we work closely with you through the revision process to ensure your satisfaction. For monthly memberships, you can pause or cancel anytime if the service no longer meets your needs.
What do you to get started?
For branding projects, we need details about your business vision, color preferences, and inspirations. For website projects, we need content, images, branding assets, and any existing website logins (if applicable).
Branding Bundles
What’s included in a BRXTN MKTG Branding Bundle?
Each Branding Bundle is designed to help you build a consistent, memorable brand identity. Depending on your selected tier, your bundle may include a custom logo suite, brand color palette, typography selection, brand strategy session, and a complete visual identity guide. Higher-tier bundles can also include social media branding, business card or print designs, and brand messaging templates for a polished, professional presence across all platforms.
How is a Branding Bundle different from just getting a logo?
A logo is just one part of your brand. A BRXTN MKTG Branding Bundle goes deeper — it defines your visual language, brand voice, and overall customer impression. You’ll walk away with not just a logo, but a complete identity system that ensures your brand looks and feels consistent everywhere — online, in print, and across marketing channels.
How long does it take to complete the branding process?
Most branding projects are completed in 2–3 weeks, depending on the bundle and number of deliverables. The process includes a brand discovery session, concept design phase, refinement round, and final delivery. We prioritize a balance of speed and quality — making sure your brand is not just beautiful, but strategically aligned with your business goals.
Can I provide input or feedback during the branding process?
Absolutely. Collaboration is key to creating a brand that truly represents your business. You’ll have multiple opportunities to review concepts, share feedback, and request revisions during the process. Our creative team guides you through every step — from concept selection to final approval — ensuring the finished brand feels authentic, professional, and unique to your vision.
What will I receive at the end of my Branding Bundle?
Upon completion, you’ll receive a comprehensive brand package that includes your final logo files in multiple formats (print, digital, transparent, etc.), along with your brand style guide and any additional assets outlined in your bundle. These deliverables make it easy to maintain consistency across your website, social media, and marketing materials — whether you’re working with us or another creative partner in the future.
Website Bundles
What’s included in a BRXTN MKTG website bundle?
Each website bundle includes a fully custom-built WordPress website, SEO optimization, and core business integrations. Depending on your bundle tier, you’ll also receive services such as branding design, content creation, Google Analytics setup, email capture and automation, and ongoing maintenance. Every site is built for speed, security, and mobile responsiveness, ensuring your business looks professional on every device.
How long does it take to launch my website?
Timelines vary based on the bundle and project scope, but most BRXTN MKTG websites are designed, developed, and launched within 2–4 weeks. We use a streamlined process that includes a kickoff call, design approval, and final revisions to ensure your site goes live quickly—without sacrificing quality or brand consistency.
Do I need to provide my own content and images?
You can, but you don’t have to. If you already have brand assets, copy, or product photos, we’ll integrate them. Otherwise, our creative team can provide professional copywriting, stock imagery, and custom graphics as part of your chosen bundle. The goal is to deliver a website that’s launch-ready, even if you’re starting from scratch.
What happens after my website is launched?
Once your website is live, you’ll receive training on how to manage and update your site, plus 30 days of post-launch support for edits and adjustments. You can also upgrade to a monthly care plan, where BRXTN MKTG handles site updates, security monitoring, performance optimization, and ongoing SEO so your site stays healthy and continues to grow with your business.
Do I need my own hosting and domain name?
If you already have hosting and a domain, we’ll connect your new site to them. If not, BRXTN MKTG can set up hosting and domain registration for you through our trusted partner, Namecheap, as part of your bundle. Our team ensures everything—from DNS setup to SSL certificates—is properly configured for a smooth launch and secure performance.
Website Management
What’s included in a BRXTN MKTG Website Management Membership?
Each Website Management Membership includes ongoing maintenance, updates, and performance monitoring to keep your website running smoothly. Depending on your plan, this may include plugin and theme updates, security scans, backup management, speed optimization, technical support, and monthly performance reports. Some tiers also include minor content edits, SEO upkeep, and priority support for faster turnaround.
Why do I need a Website Management Membership if my site is already built?
Websites require consistent care to stay secure, fast, and up to date. Without regular maintenance, sites can become vulnerable to security breaches, performance slowdowns, or broken features. BRXTN MKTG’s management memberships ensure your website remains optimized, secure, and aligned with your brand goals — so you can focus on running your business while we handle the tech.
How often will my website be updated or checked?
Your site is monitored daily and updated weekly or monthly, depending on your membership level. We perform regular security and performance checks, and our team addresses any issues proactively before they become problems. You’ll also receive monthly reports detailing updates, uptime stats, and any improvements made to keep your website performing at its best.
Can I request content or design changes through my membership?
Yes — each plan includes a set number of content or design revisions per month, such as text edits, image swaps, or new page sections. Higher-tier memberships include expanded edit allowances or on-demand creative support, making it easy to keep your site fresh without extra fees. If a request falls outside your plan’s scope, we’ll provide a quick custom quote before making changes.
What happens if my website goes down or gets hacked?
You’re fully covered. BRXTN MKTG provides daily backups, advanced security monitoring, and immediate recovery support in the rare event of downtime or a breach. Our team acts fast to restore functionality, remove threats, and secure your site — ensuring minimal disruption and peace of mind.
Marketing Memberships
What is included in a BRXTN MKTG Marketing Membership?
Each Marketing Membership provides ongoing monthly marketing support designed to help your business grow consistently. Depending on your membership tier, services may include social media management, content creation, email marketing, paid ad management, SEO, and brand strategy. Every plan also includes performance reporting and monthly strategy sessions to keep your campaigns aligned with your goals.
How is a Marketing Membership different from a one-time marketing service?
One-time services are great for short-term goals, but Marketing Memberships are built for sustainable growth. You get continuous campaign management, data-driven optimization, and priority access to our marketing team every month. This ensures your brand stays active, visible, and ahead of the curve — without the hassle of hiring an in-house team.
How long do I need to commit to a membership?
All memberships are offered on a month-to-month basis with no long-term contract required. We believe in earning your business through consistent performance and measurable results, not binding agreements. However, clients who commit to 3- or 6-month terms often see stronger growth and qualify for exclusive discounts or bonus services.
Can I upgrade or adjust my membership as my business grows?
Absolutely. BRXTN MKTG memberships are designed to grow with your business. You can upgrade, pause, or adjust your plan at any time to match your current marketing goals. Whether you’re launching a new product or scaling your brand presence, our team will help you choose the right strategy and service mix to match your stage of growth.
How do I know if a Marketing Membership is right for me?
If you’re looking for consistent brand growth, ongoing content, and a dedicated marketing team without the cost of hiring in-house, a BRXTN MKTG Marketing Membership is the perfect fit. It’s ideal for entrepreneurs, startups, and established businesses that want to maintain momentum, increase visibility, and turn marketing into a predictable growth system.